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24 / 7 / 365 Helpdesk Support

Support for success

Our dedicated support staff are there for you.

One Year Bug Fix Guarantee

No Support Plan Needed
After deployment if you find something that was released with a bug, we will fix it for free.

One Year Bug Fix Guarantee

No Support Plan Needed
The guarantee applies for up to a year after any Uniflo plans have expired.
Share our support plans

Support Packages

Purchase a support package and our technical staff will manage your Uniflo technology in your chosen environment after installation.

Basic

$100

monthly

  • All your Uniflo apps
  • 24 / 7 / 365 Helpdesk
  • Maximum 3 day response
  • Uniflo Configuration Support
  • Hosting Environment Support
  • Maintain your Uniflo as is
Get Started

Standard

$750

monthly

  • Everything in Basic
  • Same day response
  • Online team sessions
  • Live WhatsApp support
  • Remote desktop support
  • Developer level support
Get Started

Premium

$2000

monthly

  • All of Standard
  • Two hour response
  • Integration support
  • Uniflo modifications
  • App update releases
  • Live team consultation
Get Started

Development Packages

Purchase a development package and our teams will enhance your Uniflo continously after installation. All packages include premium support.

Agile

$2 500 per month

includes 10 free hours monthly of dedicated custom development

  • Feature requests
  • Standard updates
  • Uniflo community channels
Get Started

High Velocity

$5 000 per month

includes 25 free hours monthly of dedicated custom development

  • Feature votes
  • Priority updates
  • Early feature access
Get Started

Frequently Asked Questions

Most of the common questions we receive on support and maintenance are listed below. If you have any unanswered questions please chat with us.

Support, Maintenance and Continuous Development

What is the difference between a support package and a development package?
A support package generally keeps your Uniflo as it was when you purchased it where as a development package enhances your Uniflo. You may use a support package to integrate your Uniflo with another system (premium) or change the way an existing feature works (standard) but generally if you want to enhance or advance your Uniflo you will need a development package. Development packages include access to the Uniflo product roadmap and community.
What can I do if there is a feature I need?
If you are aware of the feature before you purchase your Uniflo chat with the sales team and get a quotation. If you need the feature after your Uniflo is installed you can purchase a development package and use your dedicated hours to add the feature.
Is there a minimum committment period for packages?
No . All support and development packages are month to month and you can cancel at any time.
Is there a feature roadmap for Uniflo?
Yes. The feature roadmap is accessible for development package subscribers.
Do I have to buy a support package?
No. You do not need a support or development package to run your Uniflo.